Mac and Apple device support for Byron Bay and the Northern Rivers.
I'm Richard Sandilands — years of hands-on experience with macOS and iOS, working directly with individuals, creatives, and small businesses. Onsite or remote, plain-English explanations, no upsell.
Services
New Mac, iPhone & iPad setup — setup, configuration
and transferring your files, photos, email and settings from your old device.
Mac troubleshooting & tune-ups — slow, unstable or
misbehaving Macs, crashes, startup problems, storage issues and software conflicts.
macOS help & upgrades — system updates, upgrades,
software installation and resolving compatibility problems.
iCloud & Apple Account help — iCloud Drive, Photos,
contacts, calendars, syncing and account issues.
Email setup & troubleshooting — Apple Mail, Gmail,
Microsoft 365 and other email accounts.
Backup setup & review — Time Machine, iCloud,
external-drive & off-site backups, including checking that your backups are actually working.
File recovery & backup restoration — recovering
accidentally deleted files and restoring data from Time Machine or other backups.
Wi-Fi, printers & peripherals — connecting Macs to
wireless networks, printers, scanners, displays, external drives and other devices.
Mac storage & file organisation — freeing up disk
space, organising files and photos, and setting up external or network storage.
Security & privacy — security settings, password
management, software cleanup and advice on keeping your Mac and accounts secure.
Mac buying & upgrade advice — help choosing a new Mac,
monitor, storage, backup drive or other equipment without overspending.
Small business Mac support — shared files, printers,
Wi-Fi, Microsoft 365, Google Workspace, email and backup systems.
Creative workflow support — Lightroom and Photoshop
libraries, photo and media storage, external drives and backup strategies.
Remote Mac support — many software, email and
configuration problems can be resolved without an on-site visit.
Service area
Byron Bay, Suffolk Park, Bangalow, Ocean Shores, Lennox Head, Mullumbimby, and surrounding Northern Rivers areas. Remote support available anywhere.
Response
Same-day response where possible. Onsite or remote, whichever suits the problem.